waseemakramameen

Managed a high volume of customer complaints efficiently and effectively within established service level agreements. ● Investigated complaints thoroughly, gathering relevant information and collaborating with internal teams to identify root causes and implement corrective actions. ● Analyzed complex customer complaints to determine appropriate resolution strategies, balancing customer needs with company policies and objectives. ● Collaborated with cross-functional teams, including technical support, billing, and network operations, to troubleshoot and resolve customer issues effectively. ● Maintained accurate and detailed records of all customer interactions, complaints, and resolutions in the company's CRM system.