Hiring For Technical Call Center Specialist – Technogym

Business Development Executive, Customer Support Executive, Inside Sales Specialist, Lead Generation Specialist, Tele Marketing, Telesales
Bangalore
24/06/2025
International Non Voice International Semi voice International Voice Non Voice Process Semi Voice Process Voice Process
Application ends: 22/11/2025
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Call Shristi Raj to apply
74117 82493

Job Description

Technical Call Center Specialist – Technogym

Location: Kothanur
Shift: 6:30 PM – 3:30 AM (Monday to Friday)
Cab Facility: 2-way (within 12 km)
Employment Type: Full-time (Ongoing Project)
Salary: ₹35,000 – ₹40,000 CTC

Key Responsibilities:

Handle inbound customer queries (phone/email) and resolve technical issues.

Manage complaints, parts orders, and coordinate with service engineers.

Maintain CRM records and ensure SLAs are met.

Aim for high First Time Fix Rate (FTFR) and quick Time to Service (TTS).

KPIs:

FTFR, TTS, customer satisfaction, number of calls per FTE.

Requirements:

1–3 years in technical support/customer service.

Strong communication & troubleshooting skills.

CRM knowledge and multitasking ability.

Preferred:

Background in technical call centers.

Interest in fitness tech products.

HR Contact: Mahadeva – 7411782495
Apply: Send your resume to jobs@nj-technologies.com

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