Hiring For Technical Call Center Specialist

Business Development Executive, Customer Support Executive, Inside Sales Specialist, Lead Generation Specialist, Technical Support, Tele Marketing, Telesales
Bangalore
05/06/2025
International Non Voice International Semi voice International Voice Semi Voice Process Voice Process
Application ends: 24/12/2025
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Call Shristi Raj to apply
74117 82493

Job Description

Hiring: Technical Call Center Specialist – Technogym

Location: Kothanur
Shift: 6:30 PM – 3:30 AM (Mon–Fri)
Cab: Both ways (within 12 km)
Employment: Full-time, Ongoing
Salary: ₹35,000 – ₹40,000 CTC

Role Summary:
Provide technical phone/email support to customers, manage complaints, troubleshoot issues, and collaborate with engineers to resolve service requests. Focus on improving First Time Fix Rate (FTFR) and Time to Service (TTS).

Key Responsibilities:

Handle technical queries and complaints

Escalate and track issues to meet SLAs

Coordinate with service teams and manage parts orders

Maintain CRM data accuracy

Support cost-effective operations with high service standards

Requirements:

1–3 yrs experience in customer service/tech support

Min. 12th Pass or Graduate

Strong communication & CRM skills

Prior tech support experience preferred

Apply: Send your resume to jobs@nj-technologies.com

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