Position: Customer Support Executive (Non-Voice Process)

Job Description

Position: Customer Support Executive (Non-Voice Process)

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Compensation:

Freshers and Experienced Candidates: ₹19,000 take-home salary + ₹15,000 retention bonus

Work Shift:

US Rotational Shifts

Educational Requirements:

Minimum qualification: PUC and above

Work Schedule:

5 working days with 2 rotational days off

Additional Perks:

Complimentary two-way cab service available within a 25 km radius

Work Location:

Marathahalli

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Job Overview:

We are looking for a Customer Support Executive to join our non-voice process team. This role is perfect for individuals who are eager to deliver outstanding customer service and support in a dynamic environment.

Key Responsibilities:

Address customer inquiries and provide assistance through non-voice channels such as email and chat.

Ensure prompt resolution of customer issues while maintaining professionalism and courtesy.

Accurately document customer interactions for future reference.

Collaborate with colleagues to enhance processes and improve the overall customer experience.

Keep informed about product knowledge and service offerings to provide accurate information to customers.

Key Highlights:

Salary Package: A competitive monthly salary of ₹19,000, plus an additional retention bonus of ₹15,000 for your dedication.

Shift Details: Enjoy working in US rotational shifts, providing you with a varied work routine.

Education Requirement: Open to applicants who have completed at least PUC or higher.

Work-Life Balance: Enjoy a flexible schedule with a 5-day work week and 2 rotational days off.

Transportation: Benefit from a free two-way cab service for employees living within a 25 km radius.

If you are passionate about customer satisfaction and are seeking a supportive work environment, we invite you to apply for this exciting opportunity to join our team in Marathahalli!