🌟 Job Title: Customer Support Executive (Non-Voice Process) 🌟

Job Description

📝 Job Description:

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in a non-voice process role. In this position, you will play a crucial role in providing exceptional customer service and support via digital channels. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and ensure a positive customer experience.

🔑 Key Responsibilities:

📧 Respond to customer queries and provide solutions in a timely and efficient manner through non-voice channels (email, chat, etc.).

😊 Maintain high levels of customer satisfaction by delivering quality service.

📝 Document customer interactions and feedback accurately in our systems.

🤝 Collaborate with team members to improve processes and enhance service delivery.

📚 Stay updated on product knowledge and company policies to provide accurate information.

💰 Salary and Benefits:

Salary: ₹19,000 take-home pay per month + ₹15,000 retention bonus for both freshers and experienced candidates.

🕒 Shift: US Rotational Shifts.

📅 Work Schedule: 5 working days with 2 rotational days off.

🚗 Cab Service: Complimentary two-way cab service available within a 25 km radius.

🎓 Qualifications:

Education: PUC (Pre-University Course) or above.

💬 Strong communication and interpersonal skills.

⚡ Ability to work in a fast-paced environment and handle multiple tasks.

💡 Customer-focused mindset with problem-solving abilities.

📍 Location:

Marathahalli, Bangalore

If you are passionate about customer service and looking for a rewarding opportunity in a dynamic environment, we encourage you to apply and become a part of our team! ✨