TECHNICAL SUPPORT (SEMI VOICE PROCESS)

Job Description

Technical Support (Semi Voice Process – Remote)

Salary: Up to ₹26,000 Take-home
Experience Required: Minimum 2+ years
Qualification: PUC and Above
Shift: Rotational Shift
Working Days: 5 Days (Saturday and Sunday Fixed Off)
Location: Work from Home (Remote)
Incentives & Benefits: Quarterly Bonus and Attractive Incentives

Job Overview:
Join our remote team as a Technical Support Specialist in a Semi Voice Process. As part of a dynamic and flexible work environment, you will provide top-tier support to our customers from the comfort of your own home. This role offers flexibility and work-life balance, while still providing the opportunity to grow in a tech-driven role.

Key Responsibilities:

Offer technical assistance to customers via phone and email remotely.

Troubleshoot and resolve technical issues related to hardware, software, and networking.

Maintain clear documentation of all support cases.

Ensure customer satisfaction through quick and efficient solutions.

Coordinate with internal teams for escalated support issues.

Requirements:

Minimum 2+ years of technical support experience.

Strong troubleshooting skills for hardware, software, and network issues.

Excellent communication skills in English.

Ability to work remotely in a rotational shift schedule.

PUC or higher qualification.
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