CUSTOMER SUPPORT (SEMI VOICE PROCESS)

Job Description

Job Title: Customer Support (Semi-Voice Process)

Job Details:

Salary: Up to ₹24,000 take-home

Experience: Minimum 2+ years in Customer Support (Semi-Voice)

Qualification: PUC and above

Shift: Rotational shifts with flexible work hours

Working Days: 5 days a week, 2 rotational offs

Work Location: ITPL, Whitefield

Perks & Benefits:

Quarterly bonuses

Attractive incentives

Work-life balance with flexible shift hours

Key Responsibilities:

Provide outstanding customer support through calls, emails, and chat.

Resolve customer issues quickly and effectively while ensuring satisfaction.

Keep detailed records of customer interactions and follow up on unresolved issues.

Collaborate with internal teams to ensure smooth issue resolution.

Uphold the quality standards and processes of the organization.

Required Skills:

Excellent verbal and written communication skills.

Strong problem-solving abilities.

Ability to adapt to flexible working hours and shifts.

Previous experience with CRM software is a plus.

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