customer support

Job Description

Job Details:

– Salary: Upto ₹24,000 Take Home
– Experience: Minimum 2+ years
– Qualification: PUC and Above
– Shift: Rotational Shift (5 days working, 2 rotational offs)
– Work Location: ITPL Whitefield
– Benefits: Quarterly Bonus, Attractive Incentives

Key Responsibilities:

– Provide expert-level support to customers via multiple channels (phone, email, chat, social media)
– Resolve complex customer complaints and issues in a timely and professional manner
– Collaborate with cross-functional teams (technical, sales, etc.) to resolve customer issues and improve processes
– Identify areas for process improvement and implement changes that enhance customer satisfaction
– Develop and maintain in-depth knowledge of products/services to provide expert support

Required Skills:

– Customer Service: Proven experience in delivering exceptional customer experiences
– Problem-Solving: Strong analytical and problem-solving skills
– Communication: Excellent written and verbal communication skills
– Technical: Basic technical knowledge of products/services
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