technical support

Job Description

Job Details:

– Salary: Upto ₹30,000 Take Home
– Qualification: Graduate
– Experience: Min 2+ Years
– Shift: Rotational Shift (5 days working, Saturday and Sunday Fixed off)
– Work Location: ITPL Whitefield
– Benefits: Quarterly Bonus and attractive incentives available

Key Responsibilities:

– Provide technical support to customers via phone, email, and chat, resolving complex technical issues
– Troubleshoot and debug technical problems, using analytical and problem-solving skills
– Collaborate with internal teams to resolve customer issues and improve processes
– Develop and maintain technical knowledge of products/services to provide expert support
– Identify and escalate complex technical issues to senior teams

Required Skills:

– Technical Expertise: In-depth knowledge of software, hardware, and networking technologies
– Analytical Skills: Strong analytical and problem-solving skills
– Communication: Excellent written and verbal communication skills
– Customer Centricity: Proven experience in delivering exceptional customer experiences
– Adaptability: Ability to work in a fast-paced, dynamic environment

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