technical support

Job Description

Technical Support Specialist (Semi-Voice Process)

Job Summary:

We are seeking an experienced and technically proficient Technical Support Specialist to join our team in ITPL Whitefield. The successful candidate will provide expert-level technical support to customers via phone, email, and chat, resolving complex technical issues and ensuring customer satisfaction.

Job Details:

– Salary: Upto ₹30,000 Take Home
– Qualification: Graduate
– Experience: Minimum 2+ years
– Shift: Rotational Shift (5 days working, Saturday and Sunday Fixed off)
– Work Location: ITPL Whitefield
– Benefits: Quarterly Bonus and attractive incentives available

Key Responsibilities:

– Provide timely and accurate technical support to customers via phone, email, and chat, ensuring prompt resolution of complex technical issues.
– Utilize analytical and problem-solving skills to troubleshoot and debug technical problems, collaborating with internal stakeholders as necessary.
– Develop and maintain in-depth technical knowledge of products/services, staying up-to-date with new technologies and industry trends.
– Foster strong relationships with customers, ensuring exceptional customer experiences and driving customer loyalty.
– Identify and escalate complex technical issues to senior teams, ensuring prompt resolution and minimizing customer impact.

Required Skills:

– Technical Expertise: In-depth knowledge of software, hardware, and networking technologies.
– Analytical Skills: Strong analytical and problem-solving skills, with ability to think critically and creatively.
– Communication: Excellent written and verbal communication skills, with ability to articulate complex technical information to non-technical stakeholders.