technical support

Job Description

Job Details:

– Salary: Upto ₹30,000 Take Home
– Qualification: Graduate
– Experience: Minimum 2+ years
– Shift: Rotational Shift (5 days working, Saturday and Sunday Fixed off)
– Work Location: ITPL Whitefield
– Benefits: Quarterly Bonus and attractive incentives available

Key Responsibilities:

– Provide technical support to customers via phone, email, and chat, resolving complex technical issues in a timely and professional manner.
– Troubleshoot and debug technical problems using analytical and problem-solving skills.
– Collaborate with internal stakeholders to resolve customer issues, improve processes, and enhance customer satisfaction.
– Develop and maintain technical knowledge of products/services to provide expert support.
– Identify and escalate complex technical issues to senior teams for prompt resolution.

Required Skills:

– Technical Expertise: In-depth knowledge of software, hardware, and networking technologies.
– Analytical Skills: Strong analytical and problem-solving skills, with ability to think critically and creatively.
– Communication: Excellent written and verbal communication skills, with ability to communicate complex technical information to non-technical stakeholders.
– Customer Centricity: Proven experience in delivering exceptional customer experiences, with strong customer service and relationship-building skills.
Submit your resumes at “jobs@nj-technologies” and follow us for more updates at

https://whatsapp.com/channel/0029VaDSFXrCcW4r4vvGay0O