technical support

Job Description

We are seeking an experienced Technical Support Specialist to join our team in ITPL Whitefield. The successful candidate will provide expert technical support to customers via phone, email, and chat, resolving complex technical issues and ensuring exceptional customer satisfaction.

Job Details:

– Salary: Upto ₹30,000 Take Home
– Qualification: Graduate
– Experience: Minimum 2+ years
– Shift: Rotational Shift
– Working Days: 5 days working, Saturday and Sunday Fixed off
– Work Location: ITPL Whitefield
– Benefits: Quarterly Bonus and attractive incentives available

Key Responsibilities:

– Provide expert technical support to customers via phone, email, and chat
– Resolve complex technical issues, escalating when necessary
– Troubleshoot and diagnose technical problems
– Document customer interactions and resolutions
– Collaborate with internal teams to resolve technical issues

Required Skills:

– Technical Troubleshooting: Proven ability to troubleshoot and resolve complex technical issues
– Communication: Excellent written and verbal communication skills
– Problem-Solving: Strong analytical and problem-solving skills
– Customer Service: Ability to provide exceptional customer service
– Technical Knowledge: Strong technical knowledge of software, hardware, and networking
– Adaptability: Ability to adapt to changing technical environments and processes

Submit your resumes at “jobs@nj-technologies” and follow us for more updates at

https://whatsapp.com/channel/0029VaDSFXrCcW4r4vvGay0O