*📢 Job Opening: Broadband Customer Support (Chat Process)**
Job Description
*
**Job Title**: Broadband Customer Support (Chat Process)
**Shift**: UK Shift
**Work Schedule**: 5 days a week with 2 rotational days off
**Location**: Brookfield, Bangalore
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### **Salary**:
– **Freshers**: ₹21,000/month (take-home)
– **Experienced**: Up to ₹23,000/month (take-home)
*(Minimum 6 months of experience in an International Chat Process required)*
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### **Cab Facility**:
– **For Boys**: Both ways, ₹2750 deduction
– **For Girls**: One-way, ₹1375 deduction
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### **Eligibility**:
– Open to freshers and candidates with at least 6 months of experience in International Chat Support
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### **Job Description**:
As a **Broadband Customer Support** representative in the chat process, you will be responsible for handling customer queries related to broadband services via live chat. Your role will include:
– Providing troubleshooting support for broadband issues.
– Assisting customers with account-related queries and service information.
– Managing multiple chat conversations while ensuring high customer satisfaction.
– Escalating complex issues to the relevant team for resolution.
– Ensuring that all interactions are logged and followed up as necessary.
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### **Interview Process**:
1. **HR Round**
2. **Assessment**
3. **Operations Round**
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### **Interview Location**:
Walk-in interviews are held at:
– **Hennur** & **Koramangala**
– Monday to Friday, between 10 AM to 12 PM
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### **How to Apply**:
– To apply, please share your CV to **Jobs@nj-technologies.com** for a free profile review.
– For more details, visit [NJ Technologies](https://linktr.ee/njtechnologiesofficial).
