NJ is Technical Support (Semi-Voice Process)

Job Description

Here’s the recreated job posting with a detailed job description:

Job Title: Technical Support Specialist

Job Description
We are seeking a highly skilled and enthusiastic Technical Support Specialist to join our team in ITPL Whitefield. The successful candidate will be responsible for providing exceptional technical support to customers, resolving complex technical issues, and driving customer satisfaction.

*Key Responsibilities*
– Provide timely and effective technical support to customers via phone, email, or chat
– Troubleshoot and resolve complex technical issues
– Collaborate with internal teams to identify root causes and implement solutions
– Develop and maintain technical knowledge to stay up-to-date on products and services
– Ensure customer satisfaction and loyalty through exceptional service

*Job Requirements*
– Graduate degree in any discipline
– Minimum 2+ years of experience in technical support
– Excellent communication, problem-solving, and analytical skills
– Ability to work in a fast-paced, dynamic environment

*What We Offer*
– Competitive salary: up to ₹30,000 take-home per month
– Rotational shift: 5 days working, Saturday and Sunday fixed off
– Opportunity to work in a dynamic environment at ITPL Whitefield
– Quarterly bonus and attractive incentives available

*How to Apply*
If you’re passionate about delivering exceptional customer experiences and driving technical innovation, please apply with your updated resume!