Customer Support

Job Description

Job Details:

– Salary: Upto ₹24,000 Take Home
– Experience: Minimum 2+ years
– Qualification: PUC and Above
– Shift: Rotational Shift (5 days working, 2 rotational offs)
– Work Location: ITPL Whitefield
– Benefits: Quarterly Bonus, Attractive Incentives

Key Responsibilities:

– Handle complex customer inquiries via phone, email, chat, and social media
– Resolve customer complaints and issues in a timely and professional manner
– Collaborate with internal teams (technical, sales, etc.) to resolve customer issues
– Identify and implement process improvements to enhance customer satisfaction
– Develop and maintain knowledge of products/services to provide expert support

Required Skills:

– Customer Service: Proven experience in providing exceptional customer service
– Problem-Solving: Strong problem-solving and analytical skills
– Communication: Excellent written and verbal communication skills
– Technical: Basic technical knowledge of products/services
– Adaptability: Ability to work in a fast-paced, dynamic environment
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