technical support

Job Description

Key Responsibilities:

– Provide technical support to customers via phone, email, and chat, resolving complex technical issues
– Troubleshoot and resolve technical problems related to software, hardware, and networking
– Collaborate with internal teams (technical, engineering, etc.) to resolve complex technical issues
– Develop and maintain technical knowledge of products/services to provide expert support
– Identify and implement process improvements to enhance customer satisfaction and technical support efficiency

Required Skills:

– Technical Knowledge: In-depth knowledge of software, hardware, and networking technologies
– Problem-Solving: Strong analytical and problem-solving skills
– Communication: Excellent written and verbal communication skills
– Customer Service: Proven experience in delivering exceptional customer experiences
– Adaptability: Ability to thrive in a fast-paced, dynamic environme
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