technical support

Job Description

Job Details:

– Salary: Upto ₹30,000 Take Home
– Qualification: Graduate
– Experience: Min 2+ Years
– Shift: Rotational Shift
– Working Days: 5 days working, Saturday and Sunday Fixed off
– Work Location: ITPL Whitefield
– Benefits: Quarterly Bonus and attractive incentives available

Key Responsibilities:

– Provide technical support to customers via phone, email, and chat
– Resolve complex technical issues, escalating when necessary
– Troubleshoot and diagnose technical problems
– Document customer interactions and resolutions
– Collaborate with internal teams to resolve technical issues

Required Skills:

– Technical Troubleshooting: Proven ability to troubleshoot and resolve complex technical issues
– Communication: Excellent written and verbal communication skills
– Problem-Solving: Strong analytical and problem-solving skills
– Customer Service: Ability to provide exceptional customer service
– Technical Knowledge: Strong technical knowledge of software, hardware, and networking
– Adaptability: Ability to adapt to changing technical environments and processes
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