CUSTOMER SUPPORT (SEMI – VOICE PROCESS)

Job Description

Job Opportunity: Customer Support (Semi-Voice Process)

Flexibility in Work Hours: Rotational Shifts
We are seeking a highly skilled and experienced Customer Support professional to join our team. As a Customer Support representative, you will be responsible for providing exceptional support to customers through various channels (phone, email, chat).

Key Highlights
1. _Role_: Customer Support (Semi-Voice Process)
2. _Salary_: Up to ₹25,000 take-home pay
3. _Qualification_: PUC and above
4. _Experience_: Minimum 2+ years of experience
5. _Shift_: Rotational shift, 5 days working (Saturday and Sunday fixed off)
6. _Work Location_: ITPL Whitefield
7. _Benefits_: Quarterly bonus and attractive incentives available

Job Description
As a Customer Support representative, you will have the flexibility to work in a rotational shift environment, with 5 days working and Saturday and Sunday fixed off. This role requires adaptability and flexibility in work hours to ensure seamless support to our customers.

Key Responsibilities
1. Provide customer support and assistance via phone, email, and chat.
2. Resolve customer complaints and concerns in a timely and professional manner.
3. Collaborate with internal teams to resolve complex customer issues.
4. Maintain accurate records and reports on customer interactions.
5. Meet and exceed performance metrics and customer satisfaction targets.

Requirements
1. PUC and above qualification.
2. Minimum 2+ years of experience in customer support.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving and analytical skills.
5. Ability to work in a rotational shift environment.

Benefits
1. _Competitive Salary_: Earn up to ₹25,000 take-home pay.
2. _Quarterly Bonus_: Receive a quarterly bonus for meeting performance targets.
3. _Attractive Incentives_: Receive incentives for meeting performance targets.
4. _Flexible Work Hours_: Work in a rotational shift environment with 5 days working and Saturday and Sunday fixed off.
5. _Opportunities for Growth_: Develop new skills and advance your career in a dynamic and supportive environment.

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