TECHNICAL SUPPORT (SEMI VOICE PROCESS)

Job Description

Job Opportunity: Technical Support (Semi-Voice Process)

Key Highlights
1. *Role*: Technical Support (Semi-Voice Process)
2. *Salary*: Up to ₹30,000 take-home pay
3. *Qualification*: Graduate
4. *Experience*: Minimum 2+ years of experience
5. *Shift*: Rotational shift, 5 days working (Saturday and Sunday fixed off)
6. *Work Location*: ITPL Whitefield
7. *Benefits*: Quarterly bonus and attractive incentives available

Job Description
We are seeking a highly skilled and experienced Technical Support professional to join our team. As a Technical Support representative, you will be responsible for providing technical assistance and support to customers through various channels (phone, email, chat).

Key Responsibilities
1. Provide technical support and assistance to customers via phone, email, and chat.
2. Troubleshoot and resolve technical issues in a timely and professional manner.
3. Collaborate with internal teams to resolve complex technical issues.
4. Maintain accurate records and reports on customer interactions.
5. Meet and exceed performance metrics and customer satisfaction targets.

Requirements
1. Graduate degree in a relevant field.
2. Minimum 2+ years of experience in technical support.
3. Strong technical knowledge and problem-solving skills.
4. Excellent communication and interpersonal skills.
5. Ability to work in a rotational shift environment.

Benefits
1. *Competitive Salary*: Earn up to ₹30,000 take-home pay.
2. *Quarterly Bonus*: Receive a quarterly bonus for meeting performance targets.
3. *Attractive Incentives*: Receive incentives for meeting performance targets.
4. *Rotational Shift*: Work a rotational shift with 5 days working and Saturday and Sunday fixed off.
5. *Opportunities for Growth*: Develop new skills and advance your career in a dynamic and supportive environment.

Submit your resumes at “jobs@nj-technologies” and follow us for more updates at

https://whatsapp.com/channel/0029VaDSFXrCcW4r4vvGay0O