TECHNICAL SUPPORT (SEMI VOICE PROCESS)

Job Description

Job Opportunity: Technical Support (Semi-Voice Process)

Key Highlights
1. _Role_: Technical Support (Semi-Voice Process)
2. _Salary_: Up to ₹30,000 take-home pay
3. _Qualification_: Graduate
4. _Experience_: Minimum 2+ years of experience in technical support
5. _Shift_: Rotational shift, 5 days working (Monday to Friday), Saturday and Sunday fixed off
6. _Location_: ITPL, Whitefield
7. _Benefits_: Quarterly bonus and attractive incentives available

Job Description
We are seeking a highly skilled and experienced Technical Support professional to join our team. As a Technical Support representative, you will be responsible for providing exceptional technical support to customers via phone, email, and chat.

Key Responsibilities
1. Provide technical support to customers via phone, email, and chat.
2. Troubleshoot and resolve technical issues in a timely and efficient manner.
3. Collaborate with internal teams to resolve complex technical issues.
4. Maintain accurate records and reports on customer interactions.
5. Meet and exceed performance metrics and customer satisfaction targets.

Requirements
1. Graduate degree in any field.
2. Minimum 2+ years of experience in technical support.
3. Excellent technical knowledge and problem-solving skills.
4. Strong communication and interpersonal skills.
5. Ability to work in a fast-paced environment and meet deadlines.

Benefits
1. _Competitive Salary_: Earn up to ₹30,000 take-home pay.
2. _Quarterly Bonus_: Receive quarterly bonuses for meeting performance targets.
3. _Attractive Incentives_: Enjoy attractive incentives for excellent performance.
4. _Rotational Shift_: Work a rotational shift with 5 days working and Saturday and Sunday fixed off.
5. _Stable Work Environment_: Join a stable and growing organization.

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