TECHNICAL SUPPORT (SEMI VOICE PROCESS)

Job Description

Here’s a variation of the job description with a focus on problem-solving abilities:

Job Opportunity: Technical Support (Semi Voice Process)

Key Highlights
1. _Role_: Technical Support (Semi Voice Process)
2. _Salary_: Up to ₹30,000 take-home pay
3. _Qualification_: Graduate
4. _Experience_: Minimum 2+ years of experience
5. _Shift_: Rotational shift, 5 days working (Saturday and Sunday fixed off)
6. _Work Location_: ITPL Whitefield
7. _Benefits_: Quarterly bonus and attractive incentives available

Problem-Solving Expertise
We’re seeking a Technical Support representative with exceptional problem-solving skills to troubleshoot and resolve technical issues.

Key Responsibilities
1. Respond to customer inquiries and provide technical support via phone, email, or chat.
2. Troubleshoot and resolve technical issues in a timely and professional manner.
3. Provide product or service information to customers.
4. Collaborate with internal teams to resolve customer disputes and issues.
5. Meet and exceed customer satisfaction targets.

Requirements
1. Graduate degree in any field.
2. Minimum 2+ years of experience in technical support or a related field.
3. Excellent problem-solving and analytical skills.
4. Ability to work in a fast-paced environment and meet deadlines.
5. Proficient in MS Office and technical support software.

Benefits
1. _Competitive Salary_: Earn up to ₹30,000 take-home pay.
2. _Quarterly Bonus_: Earn a quarterly bonus for meeting performance targets.
3. _Attractive Incentives_: Earn bonuses and rewards for meeting customer satisfaction targets.
4. _Rotational Shift_: Work a rotational shift with 5 days on and 2 days off (Saturday and Sunday fixed off).
5. _Opportunity for Growth_: Develop new skills and advance your career.

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