CUSTOMER SUPPORT (SEMI – VOICE PROCESS)

Job Description

Here’s a variation of the job description with a focus on problem-solving abilities:

Job Opportunity: Customer Support (Semi-Voice Process)

Key Highlights
1. _Role_: Customer Support (Semi-Voice Process)
2. _Salary_: Up to ₹25,000 take-home pay
3. _Qualification_: PUC and above
4. _Experience_: Minimum 2+ years of experience
5. _Shift_: Rotational shift, 5 days working (Saturday and Sunday fixed off)
6. _Work Location_: ITPL Whitefield
7. _Benefits_: Quarterly bonus and attractive incentives available

Problem-Solving Expertise
We’re seeking a Customer Support representative with exceptional problem-solving skills to resolve complex customer issues.

Key Responsibilities
1. Respond to customer inquiries and provide support via phone, email, or chat.
2. Resolve customer complaints and issues in a timely and professional manner.
3. Provide product or service information to customers.
4. Collaborate with internal teams to resolve customer disputes and issues.
5. Meet and exceed customer satisfaction targets.

Requirements
1. PUC and above qualification.
2. Minimum 2+ years of experience in customer support or a related field.
3. Excellent problem-solving and analytical skills.
4. Ability to work in a fast-paced environment and meet deadlines.
5. Proficient in MS Office and customer support software.

Benefits
1. _Competitive Salary_: Earn up to ₹25,000 take-home pay.
2. _Quarterly Bonus_: Earn a quarterly bonus for meeting performance targets.
3. _Attractive Incentives_: Earn bonuses and rewards for meeting customer satisfaction targets.
4. _Rotational Shift_: Work a rotational shift with 5 days on and 2 days off (Saturday and Sunday fixed off).
5. _Opportunity for Growth_: Develop new skills and advance your career.

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