Hiring For Technical Call Center Specialist

Job Description

Technical Call Center Specialist

Company: Technogym

Location: Kothanur, Bangalore

Shift: 6:30 PM – 3:30 AM (Mon–Fri)

Salary: ₹35,000–₹40,000 CTC

Cab: 2-way within 12 KMs

Employment Type: Full-time, Ongoing Project

Role Summary:
Resolve technical issues via calls/email, manage customer complaints, support engineers with parts orders, and ensure quick service response.

Key Responsibilities:
Handle inbound support (calls/emails) and resolve technical issues.

Escalate complex cases to engineers to meet SLAs.

Coordinate part orders and track service timelines.

Maintain CRM data and track KPIs like FTFR, TTS.

Collaborate with technical teams to reduce support costs.

Requirements:
1–3 years in call center/tech support roles.

Min qualification: PUC/Degree.

Excellent communication & CRM knowledge.

Tech-savvy and customer-focused.

Preferred:
Prior experience in a technical call center.

Interest in fitness/fitness equipment support.

HR Contact: Nancy – 9606971196
Apply: Send resume to jobs@nj-technologies.com