Whether you’re a fresh graduate looking to start your career or an experienced professional seeking new opportunities, this comprehensive guide will help you navigate the top 20 BPO job opportunities available in Bangalore.
Top 20 BPO Jobs in Bangalore: Detailed Career Guide
1. Customer Care Associate/Executive
Job Description: As a Customer Care Associate, you’ll be the first point of contact for customers, handling inquiries, resolving issues, and maintaining positive relationships via phone, email, or chat. This entry-level position is perfect for those starting their BPO career.
Key Responsibilities:
- Handle customer inquiries and complaints professionally
- Provide product/service information and technical support
- Document customer interactions and follow up as needed
- Meet quality and productivity targets
Requirements:
- Excellent communication skills in English
- Basic computer literacy
- Problem-solving abilities
- Patience and empathy in customer interactions
Salary Range: ₹14,000 – ₹30,000 per month
Growth Prospects: Senior Customer Care Executive → Team Leader → Quality Analyst → Operations Manager
2. Technical Support Representative
Job Description: Technical Support Representatives provide specialized assistance to customers experiencing technical issues with products or services. This role requires strong technical aptitude and problem-solving skills.
Key Responsibilities:
- Troubleshoot technical issues via phone, email, or chat
- Guide customers through step-by-step solutions
- Escalate complex issues to higher-level support
- Maintain detailed records of technical resolutions
Requirements:
- Strong technical background in relevant domains
- Excellent communication and analytical skills
- Patience for explaining technical concepts
- Basic knowledge of troubleshooting methodologies
Salary Range: ₹25,000 – ₹45,000 per month
Growth Prospects: Senior Technical Support → Technical Lead → IT Support Manager → Solutions Architect
3. Non-Voice Process Executive
Job Description: Non-Voice Process Executives handle customer interactions and business processes through written communication channels like chat, email, and data processing tasks.
Key Responsibilities:
- Manage customer support via chat and email
- Process and verify data accurately
- Handle content moderation and backend operations
- Maintain high quality standards in written communication
Requirements:
- Excellent written English skills
- Fast and accurate typing abilities
- Attention to detail
- Computer proficiency
Salary Range: ₹15,000 – ₹34,000 per month
Growth Prospects: Senior Process Executive → Quality Analyst → Team Lead → Process Manager
4. Healthcare BPO Agent
Job Description: Healthcare BPO Agents specialize in medical industry processes including patient support, medical billing, claims processing, and healthcare data management.
Key Responsibilities:
- Handle patient inquiries and appointment scheduling
- Process medical claims and insurance verification
- Maintain confidentiality of medical information
- Support healthcare providers with administrative tasks
Requirements:
- Understanding of healthcare terminology
- Knowledge of medical billing processes
- Strong attention to detail and confi
