Hiring For Technical Call Center Specialist

Academic advisor, Academic Counselor, Business Development Executive, Customer Support Executive, Digital Marketing, Email & Chat, Human Resource Recruiting, Inside Sales Specialist, Lead Generation Specialist, Technical Support, Tele Marketing, Telesales
Bangalore
18/06/2025
International Non Voice International Semi voice International Voice Lateral Non Voice Process Semi Voice Process Voice Process
Application ends: 22/11/2025
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Call Shristi Raj to apply
74117 82493

Job Description

Technical Call Center Specialist

Location: Kothanur

Company: Technogym

Employment Type: Full-time, On-going Project
Shift: 6:30 PM – 3:30 AM (Monday–Friday)
Cab: 2-way (within 12 KM radius)
CTC: ₹35,000 – ₹40,000

Role Summary:
Handle inbound technical support via calls/emails, resolve customer issues, manage parts orders, and collaborate with engineers to ensure high First Time Fix Rate (FTFR) and quick Time to Service (TTS).

Key Responsibilities:

Resolve technical issues via phone/email

Administer complaints and queries

Collaborate with service teams for timely support

Maintain accurate CRM data

Ensure SLA compliance and KPI targets

Requirements:

1–3 years in tech support or customer service

Fluent communication, multitasking, and CRM skills

H.S. Diploma or Bachelor’s Degree

Experience with fitness tech (preferred)

Contact HR: Arvind – 7411782502
Apply at: jobs@nj-technologies.com

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