Senior Operation Analyst

Customer Support Executive
Bangalore
31/01/2025
₹25000 - ₹25000 / month
Voice Process
Application ends: 31/01/2027
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Job Description

Senior Operations Analyst

Job Summary
We are seeking an experienced and detail-oriented Senior Operations Analyst to join our team in Brookfield. The successful candidate will be responsible for analyzing operational data, identifying areas for improvement, and implementing process enhancements to drive business growth and excellence.

Job Details
– Role: Senior Operations Analyst
– Salary: Upto ₹32,000 Take Home
– Qualification: Graduates
– Experience: Min 1.6+ Years
– Shift: 7 AM to 4 PM (5 days working, Saturday and Sunday Fixed off)
– Work Location: Brookfield
– Note: Attractive incentives available

Key Responsibilities
1. Analyze operational data to identify trends, opportunities, and challenges.
2. Develop and implement process enhancements to optimize business performance, drive efficiency, and improve customer satisfaction.
3. Collaborate with cross-functional teams to drive operational excellence, foster innovation, and promote a culture of continuous improvement.
4. Identify and mitigate operational risks, ensuring compliance with regulatory requirements, industry standards, and organizational policies.
5. Develop, maintain, and present operational metrics, dashboards, and reports to senior leadership, providing actionable insights and recommendations.

Required Skills
1. Analytical: Strong analytical skills, with ability to analyze complex data sets and identify trends.
2. Communication: Excellent written and verbal communication skills, with ability to articulate complex ideas and concepts.
3. Problem-Solving: Strong problem-solving skills, with ability to think critically and develop creative solutions.
4. Collaboration: Ability to work collaboratively with cross-functional teams, fostering a culture of innovation and continuous improvement.
5. Technical: Proficiency in MS Office, particularly Excel, and experience with operational analytics software.
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