CUSTOMER SUPPORT (SEMI – VOICE PROCESS)

Job Description

Job Opportunity: Customer Support (Semi-Voice Process)

Key Highlights
1. *Role*: Customer Support (Semi-Voice Process)
2. *Salary*: Up to ₹25,000 take-home pay
3. *Qualification*: PUC and above
4. *Experience*: Minimum 2+ years of experience
5. *Shift*: Rotational shift, 5 days working (Saturday and Sunday fixed off)
6. *Work Location*: ITPL Whitefield
7. *Benefits*: Quarterly bonus and attractive incentives available

Job Description
We are seeking a highly skilled and experienced Customer Support professional to join our team. As a Customer Support representative, you will be responsible for providing exceptional support to customers through various channels (phone, email, chat).

Key Responsibilities
1. Provide customer support and assistance via phone, email, and chat.
2. Resolve customer complaints and concerns in a timely and professional manner.
3. Collaborate with internal teams to resolve complex customer issues.
4. Maintain accurate records and reports on customer interactions.
5. Meet and exceed performance metrics and customer satisfaction targets.

Requirements
1. PUC and above qualification.
2. Minimum 2+ years of experience in customer support.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving and analytical skills.
5. Ability to work in a rotational shift environment.

Benefits
1. *Competitive Salary*: Earn up to ₹25,000 take-home pay.
2. *Quarterly Bonus*: Receive a quarterly bonus for meeting performance targets.
3. *Attractive Incentives*: Receive incentives for meeting performance targets.
4. *Rotational Shift*: Work a rotational shift with 5 days working and Saturday and Sunday fixed off.
5. *Opportunities for Growth*: Develop new skills and advance your career in a dynamic and supportive environment.

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