TECHNICAL SUPPORT (SEMI VOICE PROCESS)

Job Description

Job Opportunity: Technical Support (Semi-Voice Process)

Excellent Communication Skills Required
We are seeking a highly skilled and experienced Technical Support professional to join our team. As a Technical Support representative, you will be responsible for providing technical assistance and support to customers through various channels (phone, email, chat).

Key Highlights
1. _Role_: Technical Support (Semi-Voice Process)
2. _Salary_: Up to ₹30,000 take-home pay
3. _Qualification_: Graduate
4. _Experience_: Minimum 2+ years of experience
5. _Shift_: Rotational shift, 5 days working (Saturday and Sunday fixed off)
6. _Work Location_: ITPL Whitefield
7. _Benefits_: Quarterly bonus and attractive incentives available

Job Description
As a Technical Support representative, you will be the face of our company, providing exceptional customer service and technical support to our customers. Excellent communication skills are essential to succeed in this role.

Key Responsibilities
1. Provide technical support and assistance to customers via phone, email, and chat.
2. Troubleshoot and resolve technical issues in a timely and professional manner.
3. Collaborate with internal teams to resolve complex technical issues.
4. Maintain accurate records and reports on customer interactions.
5. Meet and exceed performance metrics and customer satisfaction targets.

Requirements
1. Graduate degree in a relevant field.
2. Minimum 2+ years of experience in technical support.
3. Excellent communication and interpersonal skills.
4. Strong technical knowledge and problem-solving skills.
5. Ability to work in a rotational shift environment.

Benefits
1. _Competitive Salary_: Earn up to ₹30,000 take-home pay.
2. _Quarterly Bonus_: Receive a quarterly bonus for meeting performance targets.
3. _Attractive Incentives_: Receive incentives for meeting performance targets.
4. _Rotational Shift_: Work a rotational shift with 5 days working and Saturday and Sunday fixed off.
5. _Opportunities for Growth_: Develop new skills and advance your career in a dynamic and supportive environment.

Submit your resumes at “jobs@nj-technologies” and follow us for more updates at

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