Technical Support

Job Description

Job Title: Technical Support (Semi Voice Process)
Location: ITPL, Whitefield
Shift: Rotational Shift (5 days working, Saturday and Sunday fixed off)
Salary: Up to 30K Take Home (with Quarterly Bonus and Attractive Incentives)

Qualification:

Graduate
Minimum 2+ years of experience in technical support or a related field
Key Responsibilities:

Resolve customer issues by troubleshooting technical problems and providing effective solutions.
Identify and analyze recurring technical issues, providing feedback for product improvement.
Communicate with customers in a clear, structured way, offering step-by-step resolutions.
Ensure that all issues are fully resolved on the first contact, improving customer satisfaction.
Keep track of case statuses and follow up to ensure timely closure.
Perks and Benefits:

Quarterly bonuses and incentives based on effective troubleshooting.
Fixed weekends off for a structured schedule.
Opportunities to refine problem-solving and troubleshooting skills.

Apply for this above role at jobs@nj-technologies.com