Technical Support

Job Description

job Title: Technical Support (Semi Voice Process)
Location: ITPL, Whitefield
Shift: Rotational Shift (5 days working, Saturday and Sunday fixed off)
Salary: Up to 26K Take Home (with Quarterly Bonus and Attractive Incentives)

Qualification:

PUC and above
Minimum 2+ years of experience in technical support or a related field
Key Responsibilities:

Provide clear and effective communication to customers experiencing technical issues.
Address technical inquiries, guide customers through troubleshooting steps, and resolve issues efficiently.
Maintain a professional and empathetic tone when explaining technical information.
Customize communication to suit the customer’s understanding of technology.
Accurately document each customer interaction and solution provided.
Perks and Benefits:

Develop advanced communication and technical explanation skills.
Quarterly bonus and attractive performance-based incentives.
Fixed weekends off for work-life balance.

Apply for this above role at jobs@nj-technologies.com