customer support

Job Description

Job Details:

– Salary: ₹19,000 – ₹23,000 Take Home
– Qualification: PUC and Above
– Experience: Graduate Freshers can Apply
– Shift: Rotational Shift (5 days working, 2 rotational offs)
– Work Location: ITPL Whitefield
– Benefits: Quarterly Bonus, Attractive Incentives

Key Responsibilities:

– Handle customer inquiries via phone, email, chat, and social media
– Troubleshoot and resolve technical issues related to products/services
– Provide product/service information, solutions, and recommendations to customers
– Collaborate with internal teams (technical, sales, etc.) to resolve customer issues
– Identify and escalate complex customer issues to senior teams

Required Skills:

– Technical Troubleshooting: Ability to troubleshoot and resolve technical issues
– Communication: Excellent written and verbal communication skills
– Customer Focus: Ability to deliver exceptional customer service
– Problem-Solving: Strong problem-solving and analytical skills
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